Questions? Comments? Suggestions?
We LOVE to Hear from you!
orders@eclecticbydesign.com
What's That? You have a store or event and just love our stuff?
YOU are OUR kind of person!
We want to help YOU get Eclectic Kids into your store, shop or event!
Let us know what we can do to help!
please contact us at sales@eclecticbydesign.com
How long until
my order gets shipped?
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Our standard current time until we ship out an order is 2-10 business
days -please note that is business days. (mon-friday. [we try not to make our overworked crew work on the weekends!] (we're always working to speed up our shipping process)
We often CAN expedite an order
if you really need it for a special ocassion - please email us and ask
if you NEED it sooner. We also often arrange for special shipping options
if you need it in a hurry!
Do You Deliver outside the US?
Absolutely!
BUT - the default shipping you will be charged is for ground and that's
pretty slow. We recommend that at checkout you choose the "Global
Priority" option - or email us for other shipping choices.
Can I pay with a money order or check?
Absolutely! Just go through the ordering process online to make sure
you include the correct shipping fees and any applicable sales tax.
Make checks payable to:
Eclectic By Design
Send payment to:
Eclectic By Design KIDS
925 Lakeville Street Suite 128
Petaluma, CA, 94952
Do You Have a Size Chart?
It's coming - BUT rest assured, the sizes are industry standard. Order your child's usual size and you should be just dandy!
What is your Return Policy?
We want you to be 100% happy with your purchase! If it doesn't
fit we will exchange it for another size of the same shirt with no restocking
fee whatsoever. If there is anything wrong with the shirt (defective,
wrong) we will refund your purchase upon receipt of the shirt.
However we cannot exchange one product for a different item - only for
size issues.
Is your shop open to the public?
Sorry, but at this time our manufacturing facility is not open to the
public. If you want to see our lines in person please email us and ask
if there is a store near you that carries Eclectic By Design - we're happy to
assist!
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